Online Shopping Terms and Conditions
All prices on fremantlepress.com.au are listed in Australian dollars (AUD) and include 10% Goods and Services Tax (GST). For customers purchasing outside Australia, the GST will be deducted at checkout.
Purchases from the website can be made using your PayPal account or your credit card (Visa or MasterCard).
Please ensure that you provide accurate credit card details, billing address and other information that we request from you in order to process your payment. We may not be able to process your payment or deliver your purchase if the information you provide is incorrect.
Fremantle Press is secured by Let’s Encrypt. The genuine Fremantle Press site address has a padlock symbol and the extension https:// as follows: https://www.fremantlepress.com.au.
Fremantle Press will never ask for your bank PIN or password. If you receive a request for these, it is likely a scam. Please report the details to firstname.lastname@example.org.
Postage is calculated on standard Australia Post airmail rates. Overnight delivery is available within Perth. Deliveries to regional and interstate areas can take approximately three to five working days and international airmail can take up to 10 working days. For more information see Australia Post.
Fremantle Press endeavours to dispatch all books within seven working days. In the event of a book being out of stock, Fremantle Press will contact you upon receipt of your order with a revised dispatch date. Pre-orders are despatched on the publication date of the individual title.
Customers purchasing two or more items from fremantlepress.com.au are entitled to delivery within Australia free of charge. The cost of postage will be calculated at the checkout page.
It is your responsibility to provide accurate delivery details. Fremantle Press is not responsible for orders that are not delivered if the delivery address provided is incorrect.
Local pickup (WA only)
Books can be collected between 9 am and 5 pm Monday to Friday from Fremantle Press, 25 Quarry Street, Fremantle. Fremantle Press endeavours to have your books available for collection 48 hours from receipt of order. Please feel free to call in advance to check your order status. Book orders will be kept in the office for nine days. If you are unable to collect your books within this time frame, or your order is urgent, please contact customer service on email@example.com or +61 (0)8 9430 6331. Please quote the order number.
Out of stock books
Stock levels in the database are updated regularly. However, there is a slight possibility that something you order may be out of stock and, in this instance, we will contact you to arrange either a refund, backorder or replacement.
Returns and refunds
If your delivery is incorrect, please contact us immediately with your order number and we will arrange prompt replacement or refund where necessary.
Change of mind
Fremantle Press is not obliged to provide a refund or replacement for change of mind. However, exchange or a credit note for change of mind can be requested from Customer Service at firstname.lastname@example.org. All returned items must be in original, saleable condition and must be returned within 10 working days. Shipping and delivery costs will not be refunded for change of mind requests. Items returned which are not in saleable condition will be charged at RRP.
If books arrive in a damaged condition you are entitled to a replacement copy or a credit note. To be eligible you must advise Fremantle Press within 10 working days of receiving your book(s). You will be asked to provide proof of purchase from fremantlepress.com.au and may be required to return the item. Please contact Customer Service on +61 (0)8 9430 6331 or email@example.com to make arrangements.
If you have further questions, please contact firstname.lastname@example.org or 08 9430 6331.
Discounts, promotion codes and vouchers
Fremantle Press discounts and promotion codes that offer free postage apply only to delivery within Australia.
To redeem your discount voucher enter the code at the checkout.
Automatic discounts apply to customers within Australia purchasing more than one book as follows: two books or more of any title on the website (free postage), 10 copies of a single title (10% off), 20 copies of a title (20% off), 25 or more copies of a title (25% off).
Fremantle Press book club vouchers can be used on fremantlepress.com.au or by calling 08 9430 6331. Vouchers are in increments of $50. On the website, only one voucher can be used once per order.
All other enquiries
Please contact Customer Service on email@example.com or +61 (0)8 9430 6331.