Terms of Purchase
Refund and returns policy
Change of mind
Fremantle Press is not obliged to provide a refund or replacement for change of mind. However, exchange or a credit note for change of mind can be requested from Customer Service at firstname.lastname@example.org. All returned items must be in original, saleable condition and must be returned within 10 working days. Shipping and delivery costs will not be refunded for change of mind requests.
If books arrive in a damaged condition you are entitled to a replacement copy or a credit note. To be eligible you must advise Fremantle Press within 10 working days of receiving your book(s). You will be asked to provide proof of purchase from fremantlepress.com.au and may be required to return the item. Please contact Customer Service on +61 (0)8 9430 6331 or email@example.com to make arrangements.
Postage and handling
Postage is calculated on standard Australia Post airmail rates. Overnight delivery is available within Perth. Deliveries to regional and interstate areas can take approximately three to five working days and international airmail can take up to 10 working days.
Fremantle Press endeavours to dispatch all books within seven working days. In the event of a book being out of stock, Fremantle Press will contact you upon receipt of your order with a revised dispatch date.
Local pickup (WA only)
Books can be collected between 9 am and 5 pm Monday to Friday from Fremantle Press, 25 Quarry Street, Fremantle. Fremantle Press endeavours to have your books available for collection 48 hours from receipt of order. Please feel free to call in advance to check your order status. Book orders will be kept in the office for nine days. If you are unable to collect your books within this time frame, or your order is urgent, please contact customer service on firstname.lastname@example.org or +61 (0)8 9430 6331. Please quote the order number.
Out of stock books
Stock levels in the database are updated regularly. However, there is a slight possibility that something you order may be out of stock and, in this instance, we will contact you to arrange either a refund, backorder or replacement.
All other enquiries
Please contact Customer Service on email@example.com or +61 (0)8 9430 6331.