These terms relate to fremantlepress.com.au, a website owned and operated by Fremantle Press Incorporated.
Fremantle Press Incorporated is a not-for-profit publishing house registered in Western Australia, with our office at Fremantle Press, 25 Quarry Street, Fremantle WA 6160. Our ABN is 78 910 098 021.
Terms of use
Access
You may access most areas of this Website without registering your details with us provided you accept and agree to these Terms of Use. Your continued use of the Website is acceptance of, and agreement to be bound by, these Terms, and any modifications to them. Fremantle Press has the right to exclude (in its sole discretion) any users from accessing the Website if they are found to be in breach of these Terms. In these Terms, content means any kind of material, including text, images, sound and information in any form.
The Website contains links to social media sites related to Fremantle Press and to third-party book, ebook and podcast distributors offering Fremantle Press content. Your use of the Social Media Sites and Third-Party Distributor Sites is subject to each platform’s terms and conditions and, in accessing a Social Media Site or Third-Party Distributor Site, you consent and agree to be bound by its terms and conditions.
From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us. We may change or delete content or features at any time and for any period and we are not liable if for any reason our Website is unavailable or out of date.
Intellectual property rights
All information, materials, functions and other content contained on our Website are our copyrighted property or the copyrighted property of our licensors or licensees. All such rights are reserved. All trademarks, service marks, trade names, and trade dress are proprietary to us and/or our licensors or licensees.
Cover images, social media images and author images are available to download for use by media outlets, bookstores, event managers and social media influencers when promoting a Fremantle Press title or author. If you do not fit into one of these categories, use of all images must be approved in advance. You can seek approval by contacting admin@fremantlepress.com.au.
Teaching notes, teaching activities, posters and book club notes may be downloaded and distributed in hard copy provided the materials are not altered or changed in any way. You may not email or upload these materials to any other website, intranet or extranet but must instead use a link back to the Fremantle Press Website.
Use of the Fremantle Press logo must always be approved in advance of publication and permission can be obtained by contacting admin@fremantlepress.com.au.
You may print off one copy, and may download extracts, of any page(s) or sample chapters from our Website for your personal reference and you may use these to draw the attention of others within your organisation to material posted on our Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.
You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Website in breach of these Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Except as set out above no part of our Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. You can link to our Website provided it is done in such a way that it does not suggest an association or endorsement where none exists.
Our liability
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. Fremantle Press does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this Website.
Cyberattacks
You must not knowingly introduce viruses, trojans, logic bombs, worms or any materials which are technologically harmful or malicious. You must not attempt to gain unauthorised access to our Website or the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. Use of emails and passwords on our Website must be your own and must not belong to any other individual.
By breaching this provision, you are committing a criminal offence and we will report your breach to the relevant law enforcement authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
Privacy policy
Fremantle Press only uses personal information for the stated purposes for which it is given. Fremantle Press does not sell, share or disclose any information to any third party without consent unless:
- this was the purpose for which the information was provided
- it is required or authorised by law
- it will prevent or lessen a serious and imminent threat to somebody’s life or health, or
- the disclosure is reasonably necessary for law enforcement or for the protection of public revenue.
If you choose to register as Fremantle Press member, a donor or a subscriber to our newsletters, you must provide accurate and complete details and you are responsible for updating and maintaining personal information. We recommend that you do not select an obvious user password (such as your name) and that you change it regularly.
You are responsible for all use of our Website made by you or anyone else using your ID. You are responsible for preventing unauthorised use of your ID. If you believe there has been a breach of security such as the disclosure, theft or unauthorised use of your ID or payment information, you must notify us immediately at admin@fremantlepress.com.au.
If you have chosen to receive email communications from Fremantle Press, you will receive regular newsletters about our products and services until you unsubscribe using one of the clearly specified methods in every email communication. You warrant that you are entitled to receive those emails and you agree that we may stop sending messages to you without notifying you.
Children
Fremantle Press does not knowingly contact or collect personal information from children under 18. Our Website is not targeted toward children under 18, nor is it designed to solicit information from children under 18. If you believe that we have mistakenly or unintentionally collected such information through our Website, please notify us so that we may immediately delete the information from our servers.
Cookies
When you visit our Website, the system may send your browser a cookie. A cookie is a small file placed on your computer or mobile phone’s browser that helps the system recognise you when you return to our Website and can tell us whether or not you’ve visited the site before. Your browser will tell the system if you have these cookies, and if you don’t, we may generate new ones.
You can disable cookies from our site at any time by changing your browser settings (typically found in the ‘options’ or ‘preferences’ menu of your browser). However, changing these settings may prevent areas of our Website from working as intended.
We may also use third-party cookies, including but not limited to Google Analytics features (such as Remarketing, Ecommerce tracking and Demographics and Interests reporting) and Facebook Remarketing tags and tracking pixels. These enable third-party vendors such as Google and Facebook to provide you with information about products and services that may be of interest to you as you browse the internet. To opt out, go to the Network Advertising Initiative opt-out page (available at aboutads.info/choices) or, for Google Analytics, by visiting Google’s Ads Settings. For more information about cookies, including how to manage and delete them, visit: allaboutcookies.org.
Changes
Fremantle Press reserves the right to change this policy at any time. Please review our Website periodically for changes. Your continued use of our Website following the posting of changes to this privacy policy will mean you accept those changes.
Online shopping
*** COVID-19 UPDATE ***
As we’re sure you’re aware, the entire world is having to adapt to the spread of the COVID-19 virus. This may occasionally result in delivery delays. Thank you for your patience and understanding during these extraordinary times.
How to make a purchase
To find a specific title, you can search by title, author or ISBN in the search box at the top of the page. You can also browse our books by subject category by clicking on the ‘Books’ drop-down menu or on the ‘Books by Category’ drop-down menu.
To purchase an ebook or audiobook, click on the book you want to buy and then on the links provided for third-party distributors.
To purchase a print version of a book, click the ‘buy now’ or ‘add to basket’ buttons. You can keep adding items to your shopping basket as you browse the online shop. Nothing is final until you submit your payment details.
Each time you add an item, the shopping basket in the top right-hand corner will be updated. You are able to edit and delete items from your shopping basket by clicking on the basket in the top right-hand corner or by clicking on ‘view cart’.
All prices on fremantlepress.com.au are listed in Australian dollars (AUD) and include 10% Goods and Services Tax (GST). For customers purchasing outside of Australia, the GST will be deducted at checkout.
Purchases from the Website can be made using your PayPal account or your credit card (Visa or MasterCard). Credit card payments are securely processed using the SecurePay online payment gateway, and credit card payment processing is subject to SecurePay’s terms and conditions. Saved credit or debit card details are stored with SecurePay in a bank-grade data centre and are not stored or accessed directly in any way by Fremantle Press.
Please ensure that you provide accurate credit card details, billing address and other information that we request from you in order to process your payment. We may not be able to process your payment or deliver your purchase if the information you provide is incorrect.
Fremantle Press will never ask you to provide login details for anything other than your Fremantle Press membership. If you receive a request for sensitive information such as your bank PIN or password, it is likely a scam.
We keep a record of your personal information for accounting purposes only. Please read our privacy policy for more information.
Security
Fremantle Press is secured by Let’s Encrypt. The genuine Fremantle Press Website address has a padlock symbol and the extension https:// as follows: https://www.fremantlepress.com.au.
Fremantle Press will never ask for your bank PIN or password. If you receive a request for these, it is likely a scam. Please report the details to admin@fremantlepress.com.au.
Delivery
Postage is calculated on standard Australia Post rates. Overnight delivery is available within Perth. Deliveries to regional and interstate areas can take approximately three to five working days and international airmail can take up to 10 working days. For more information, see Australia Post.
Customers purchasing two or more items from fremantlepress.com.au are entitled to delivery within Australia free of charge. The cost of postage will be calculated at the checkout page.
Fremantle Press endeavours to dispatch all books within seven working days. In the event of a book being out of stock, Fremantle Press will contact you upon receipt of your order with a revised dispatch date. Pre-orders are dispatched on the publication date of the individual title. Please note that payment for pre-orders will be debited on the day we receive your order.
It is your responsibility to provide accurate delivery details. Fremantle Press is not responsible for orders that are not delivered if the delivery address provided is incorrect.
Local pickup (WA only)
Due to COVID-19, all pickups from the office are restricted. Please call ahead to make arrangements: 9430 6631.
Books can be collected between 9 am and 5 pm Monday to Friday from Fremantle Press, 25 Quarry Street, Fremantle 6160. Fremantle Press endeavours to have your books available for collection 48 hours from receipt of order. Please feel free to call in advance to check your order status. Book orders will be kept in the office for nine days. If you are unable to collect your books within this time frame, or if your order is urgent, please contact Customer Service on admin@fremantlepress.com.au or +61 (0)8 9430 6331. Please quote the order number.
Out-of-stock books
Stock levels in the database are updated regularly. However, there is a slight possibility that something you order may be out of stock and, in this instance, we will contact you to arrange either a refund, backorder or replacement.
Returns and refunds
If your delivery is incorrect, please contact us immediately with your order number and we will arrange prompt replacement or refund where necessary.
Change of mind
Fremantle Press is not obliged to provide a refund or replacement for change of mind. However, exchange or a credit note for change of mind can be requested from Customer Service at admin@fremantlepress.com.au. All returned items must be in original, saleable condition and must be returned within 10 working days. Shipping and delivery costs will not be refunded for change-of-mind requests. Items returned which are not in saleable condition will not be offered a refund, exchange or credit note.
Damaged books
If books arrive in a damaged condition, you are entitled to a replacement copy or a credit note. To be eligible, you must advise Fremantle Press within 10 working days of receiving your book(s). You will be asked to provide proof of purchase from fremantlepress.com.au and may be required to return the item. Please contact Customer Service on +61 (0)8 9430 6331 or admin@fremantlepress.com.au to make arrangements.
If you have further questions, please contact Customer Service at admin@fremantlepress.com.au or +61 (0)8 9430 6331.
Discounts, promotion codes and vouchers
Fremantle Press discounts and promotion codes that offer free postage apply only to delivery within Australia.
When you purchase a gift voucher, the recipient will be emailed with a code and a link to the Fremantle Press Website. Fremantle Press gift vouchers are redeemable from our Website by entering the code at the checkout. If the recipient is already a Fremantle Press member, the value of the gift voucher will be credited to their account and deducted from future purchases.
Automatic discounts apply to customers within Australia purchasing more than one book as follows: two books or more of any title on the Website (free postage), 10 copies of a single title (10% off), 20 copies of a single title (20% off), 25 or more copies of a single title (25% off).
Ebooks and audiobooks
Fremantle Press endeavours to provide up-to-date links to ebook and audiobook versions of its titles, where available. Use of third-party distributors is at your own risk and all queries regarding your orders must be directed to the distributor, not to Fremantle Press.
All other enquiries
Please contact Customer Service at admin@fremantlepress.com.au or +61 (0)8 9430 6331.